PRIVACY POLICY

This Policy explains when and why we collect personal information about people who visit our website, contact us, or join our network of evaluators, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website or working with us as a client, evaluator or partner, you’re agreeing to be bound by this Policy.

Note: This Privacy Policy applies to all users — including our clients, evaluators, partners, and website visitors. The type and scope of data we collect will vary depending on your relationship with us.

Who are we?

We are Skyward Insights Ltd, trading as Sky Insights Global, a consultancy providing real-time HR-led evaluations of the passenger experience for airlines, lounges, and aviation partners.

Registered Office:
Office One, 1 Coldbath Square, London, EC1R 5HL
Company Number: 16072372
Contact Email: team@skyinsightsglobal.com

What type of information do we collect?

• Name and contact details (e.g. email address, phone number)
• Employment or HR credentials (for evaluator applications)
• Company details (for client enquiries)
• IP address, browser information, and site usage data
• Any additional information you voluntarily submit via our website or email
• We do not record telephone calls or text messages.

How do we collect information?

We collect personal data through:

• Contact form submissions on our website
• Evaluator registration and training processes
• Client enquiries and evaluation requests
• Cookies and analytics tools that monitor site usage

How is your information used?

We may use your information to:

• Process evaluator applications and assign evaluations
• Respond to client enquiries and service requests
• Deliver our services and prepare evaluation summaries
• Maintain accurate records and meet regulatory requirements
• Improve our services and digital experience
• We do not send newsletters or marketing emails unless you’ve opted in.
• Who has access to your information?
• We will never sell or rent your personal data.

We may share it only with:

• Our GDPR-compliant evaluation platform
• Airline or lounge clients, where required for validation (with anonymisation where appropriate)
• Regulators or legal bodies, if required by law

All third parties are contractually bound to protect your data.

How do we protect your data?

Your personal data is stored securely on servers located within the UK or EAA. We use encryption, role-based access controls, and secure login environments. Our systems are reviewed regularly to ensure data security is maintained.

How long do we keep your data?

We retain your information only as long as necessary to fulfil our service obligations or meet legal and accounting requirements. If there is no ongoing purpose, you may request its deletion.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate or incomplete data
• Ask for your data to be deleted
• Restrict or object to processing
• File a complaint with the Information Commissioner’s Office (ICO)
• To exercise your rights, contact: team@skyinsightsglobal.com



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