01

The Role

Our evaluators are experienced HR professionals who travel for business or leisure and observe with intent.

Using a structured framework, they assess how well airline staff deliver on brand, behavioural, and service expectations, from check-in to baggage reclaim.



This isn’t mystery shopping. It’s about capturing the reality of service delivery through an expert lens.

02

Who We’re Looking For

We’re seeking qualified professionals who can bring credibility and clarity to every evaluation.

You should: hold CIPD Level 5 or equivalent qualification,understand performance, service delivery, and behavioural standards.

Travel regularly (2–4 times per year or more).

Be discreet, observant, and reliable.



Be confident completing structured online evaluations.

03

Everything You Need to Deliver Insight

We provide the structure, tools, and guidance to help you carry out evaluations with professionalism and confidence.



Online evaluator training.Route and airline-specific briefing materials

Access to our secure reporting platform.

Ongoing contact and framework support

Flights for dedicated trips. For planned travel, a fee is paid per evaluation.

04

The Impact

Sky Insights Global was born from a simple belief: travel should feel special. Whether it’s a business trip, family holiday, anniversary, or hen or stag do, the experience should spark something memorable,for the right reasons.

We believe in the magic of anticipation, the rush of endorphins when your journey begins, and the calm satisfaction when it all goes right. That’s what great service delivers and that’s what our evaluators help airlines achieve.

Your insight goes beyond feedback. It influences how airlines shape consistency, emotional connection, and brand delivery, ensuring every journey feels just as it should: valued, seamless, and elevated.