Sky Insights Global

Setting New Standards in Customer Experience for Airlines and Travel Brands

Global Insight with Real-World Understanding

With extensive international travel experience, our evaluators understand how passenger expectations shift across cultures and markets.

This global perspective helps airlines and travel brands refine service delivery while maintaining brand consistency across every route.

Our Distinctive Lens on Customer Experience

Our evaluations are conducted by qualified HR professionals trained in brand strategy, travel standards, and loyalty frameworks.

This expertise means we look beyond surface impressions to assess the  behaviours and workforce practices that sit behind service outcomes.

By combining behavioural insight with a structured methodology and our CX platform, we provide a deeper understanding of how consistently a brand promise is being delivered.

The result is intelligence that goes further than surveys or audits, offering practical recommendations that improve both service experience and workforce alignment across airlines and travel partners.

Capturing What Surveys Miss

We assess the full spectrum of the customer journey, from airport and in-flight experiences to tours, transfers, hotels, and accommodation platforms.

Our evaluations capture behavioural cues, service tone, and cultural nuance that surveys and audits overlook, delivering layered insights that inform targeted improvement where it matters most.

From Insight to Measurable Impact

Every evaluation is captured through our CX platform, ensuring observations are consistent, comparable, and ready for benchmarking.

This transforms real-world behaviours into structured intelligence, providing brands with clarity on where performance excels, where it falls short, and how it shifts over time