Sky Insights Global

Setting New Standards in Airline Customer Experience

Global Insight with Real-World Understanding

With extensive international travel experience, our evaluators understand how passenger expectations shift across cultures and markets.

This global perspective helps airlines refine service delivery while maintaining brand consistency across every route.

HR Expertise in Customer Experience

Specialising in performance management, behavioural analysis, and cultural nuance, our qualified HR professionals identify exactly how service impacts loyalty.

 Our actionable recommendations improve consistency, staff development, and overall experience quality.

Comprehensive Behavioural and Operational Insight

Our evaluations assess the entire passenger journey—from crew interactions and service tone to meal standards, cabin cleanliness, and the onboard environment. This comprehensive, layered insight drives targeted improvement across routes, teams, and passenger touchpoints.

Aligned with Brand & Commercial Goals

Every evaluation is tailored to your specific service standards, brand ambitions, and strategic priorities.

Rather than generic checklists, our insights pinpoint behavioural gaps, reinforce brand delivery, and inform practical strategies for consistent excellence and lasting commercial advantage.