Capturing Insight in the Moment

Every evaluation is captured in our CX platform, transforming observations into consistent, comparable data. This enables benchmarking that shows not just what happened, but how performance measures up across the travel journey.

We compare routes and services within the same brand, assess how different tour, transfer, or hotel partners deliver against agreed standards, track progress over time to see whether changes are embedding, and measure delivery against brand strategy, industry standards, and loyalty expectations.

With dashboards, trend analysis, and real-time reporting, we turn raw evaluation into comparative intelligence that drives improvement where it matters most.

Experts in Airline & Travel CX

We provide a distinctive perspective on customer experience across airlines, tour operators, transfer providers, hotels, and accommodation platforms. Our evaluations are carried out by qualified HR professionals who assess service delivery, traveller experiences, and the employee behaviours that shape them.

Trained in brand strategy, travel standards, and loyalty frameworks, our evaluators ensure each assessment reflects both service quality and the expectations set by your brand promise. With expertise in performance management and employee engagement, we go beyond observation to provide actionable advice that embeds improvements into training, systems, and partner networks.

Supported by a robust CX platform, we combine human insight with digital intelligence to deliver outputs that are consistent, comparable, and designed for sustainable impact across the travel ecosystem.

Insights That Drive Loyalty & Engagement

We uncover the behavioural and service factors that influence retention, premium bookings, and brand perception, from cabin class and crew cohesion to guided tours, transfers, and accommodation.

Our evaluations reveal how effectively each moment reflects your brand promise and loyalty expectations, highlighting not only what travellers notice but also the employee behaviours and partner delivery that shape those perceptions.

At Sky Insights Global, we go further by advising how findings can be embedded into service delivery, workforce practices, and by providing benchmarking and accountability frameworks for partner networks.

By linking human insight with our dynamic CX platform, we create measurable improvements that strengthen loyalty, protect brand equity, and deliver lasting value across the travel ecosystem.